Core Services | Upshot Buzz

Empowering Businesses with
Tailored Outsourcing Solutions.

Comprehensive services designed to drive success and efficiency for your business.

Your Partner in Growth and Successices

At Upshot Buzz, we specialize in delivering comprehensive outsourcing solutions that streamline your operations, engage your customers, and drive measurable results. Explore our services designed to cater to your unique business needs.

Learn More About Our Approach

Explore Our Core Services

Customer Service & Support

We handle everything to deliver exceptional customer experiences on your behalf.

Multichannel Support: Phone, email, live chat, and social media.
Bilingual Assistance: Fluency in English and Spanish to cater to global audiences.
Proactive Retention Strategies: Build loyalty with outreach initiatives.
Escalation Management: Ensure complaints are resolved professionally and efficiently.
Integrated QA Monitoring: Review and improve interactions for quality and consistency.
Training & Development: Ongoing coaching for customer-facing staff.

You shouldn’t have to worry about recruitment, training, or quality control. We handle it all so your customers receive the best service possible.

Helpdesk &
IT Support

Reliable, round-the-clock IT support with everything included.

Tier 1 & Tier 2 Support: Troubleshoot basic and advanced technical issues.
24/7 Availability: Around-the-clock service for uninterrupted operations.
System Monitoring & Maintenance: Ensure systems run smoothly and securely.
Knowledge Base Creation: Develop FAQs and troubleshooting resources for end-users.
Training & Development: Ongoing skill-building for IT support teams.

From onboarding to troubleshooting, we ensure your customers get seamless support without you worrying about operations, recruitment, or quality.

Sales Development & Lead Generation

Let us build your pipeline and grow your customer base.

Outbound Sales Campaigns: Proactive strategies to connect with prospects.
Lead Qualification & Nurturing: Convert prospects into loyal customers.
CRM Management: Organize and optimize your customer relationships.
Market Research: Target the right audience with precision.
Training & Development: Sales teams trained on your products and services.

Sales success requires the right people, training, and leadership. We provide it all, so your results speak for themselves.

Social Media & Community Management

Grow and engage your audience with professional support.

Content Creation & Posting: Tailored posts, blogs, and videos.
Engagement Management: Respond to comments and foster conversations.
Community Moderation: Monitor forums and groups to maintain brand integrity.
Analytics & Reporting: Measure impact and refine strategies

Your online presence is your digital storefront. We help you connect, engage, and build loyalty with your audience.

Administrative
Support

We handle the behind-the-scenes tasks so you can focus on growth.

Our comprehensive Administrative Support services are designed to help businesses stay organized and efficient. From managing calendars and scheduling appointments to handling data entry and generating reports, we provide the assistance you need to streamline your daily operations. We also offer executive support, managing high-level tasks like preparing presentations and organizing meetings, along with back-end workload management to ensure smooth internal processes. Whether you're looking to improve efficiency or free up time, our team is here to support your business needs.